Menu

0
0
Subtotal:  0,00

No products in the cart.

0
0
Subtotal:  0,00

No products in the cart.

Returns and withdrawals

Download the return form here.

In the case of a contract for the purchase of products and services concluded by a consumer Buyer, the latter will have the right to withdraw from the contract, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason.

The decision to make use of the right of withdrawal must be communicated by the Buyer consumer within 14 (fourteen) days of receipt of the product; in the case of separate delivery of several goods, ordered by the consumer Buyer with a single order, the term of 14 (fourteen) days for exercising the right of withdrawal starts from the day on which the last good is delivered.

The right of withdrawal is exercised by sending, by the Consumer Customer, within the above 14 (fourteen) days:

1. Of the standard form available at this link in PDF version, to be filled out in all its parts in the return package and sent by e-mail to e-mail info@simonetessadori.com

2. Any other explicit declaration of the decision to withdraw from the contract to be sent by e-mail to e-mail info@simonetessadori.com

The notice of withdrawal must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase.

Simone Tessadori & C. Srl communicates to the Buyer consumer without delay a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the Site, of the withdrawal exercised.

In compliance with the provisions of article 59, lett. there is d) of the Consumer Code, the Consumer Purchaser cannot exercise the right of withdrawal for products made to measure or clearly personalized or which risk deteriorating or expiring rapidly. Furthermore, it cannot exercise the withdrawal in relation to sealed products that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery (Article 59 letter i) of the Consumer Code).

The products for which the right of withdrawal is exercised must be returned within 14 (fourteen) days from the day on which the Buyer consumer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack. The product must be delivered to the following address:

SIMONE TESSADORI & C. SRL
Via Statale, 208
25011 Ponte San Marco (BS)

The only costs payable by the Buyer consumer for exercising the right of withdrawal are the direct costs of returning the goods (shipping costs), as required by Article 57, paragraph 1, of the Consumer Code.

Once the withdrawal request has been received, Simone Tessadori & C. Srl, after the appropriate checks, i.e. that the returned material is equal to new and / or unused, will refund the entire amount paid by the Consumer Buyer within 14 (fourteen) days from the date on which the Consumer Buyer has exercised the right of withdrawal, by crediting the current account used at the time of purchase, or using the bank details provided by the consumer Buyer with the notice of withdrawal and in any case using the same payment method used by the Buyer consumer at the time of purchase. Simone Tessadori & C. Srl reserves the right to withhold the refund until it has received the products subject to the right of withdrawal.

If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Buyer consumer will not be entitled to a refund of the sums already paid. In this case, the Consumer Buyer will be able to get back, at his own expense, the product in the state in which it was returned to Simone Tessadori & C. Srl . If not, Simone Tessadori & C. Srl may withhold the returned products, in addition to all the sums already paid by the Buyer consumer for the relative purchase. Shipping and transport costs are charged to the Buyer.

Scroll to Top

Seleziona la lingua

Select your language